How can I create an account?

If you wish to create a Drunk Elephant account, simply go to the “Sign in” tab at the top right and click on “Create an account”, or click here
You can then enter your contact email address and create your password.
Please note, you do not need to create an account to place an order. Once your basket has been confirmed, you can place your order as a guest.

I've forgotten my password. What should I do?

You can reset your password at any time by going to the “Sign in” tab and clicking on “Forgot Password?”. If your email address is associated with a customer account, you will receive a password reset email. Please check your spam and junk mail if you have not received it. Simply click on the link in the email to create your new password and access your account.

How can I modify my personal data, or have it erased?

Drunk Elephant attaches great importance to respecting your privacy and your confidentiality choices. We are committed to building strong and lasting relationships with our customers, based on trust and transparency. In line with this philosophy, we regard the protection of your personal data as essential.
You can exercise your rights of access, correction, deletion, opposition and restriction of the processing of your data by contacting us here
For more information about the collection and processing of your personal data, please consult our privacy policy here

How can I subscribe to or unsubscribe from the Newsletter?

Would you like to be kept informed of Drunk Elephant news and enjoy exclusive offers? It couldn't be easier, just sign up to our newsletter by filling in the form at the bottom of the site and get an initial offer that’s valid on your next order!
If you change your mind and wish to unsubscribe, simply click on the unsubscribe link at the bottom of each newsletter or contact us by clicking here

How can I delete my account?

If you wish to delete your account, please contact us here
Select the subject “Data deletion” and fill in your deletion request.

How can I add products to my Wishlist?

To find your favourite products again easily, simply click on the “Heart” at the top right of each product page. All your favourites will then be available from your customer account in the “My Favourites” section.

How can I place an order?

A product appeals to you, and you want to place an order?
It’s easy, just go to the product page, select the quantity you want and add it to your basket. Please note that the maximum quantity per item is 6 units.
You can view or change your basket by clicking on the dedicated icon in the top right-hand corner of the site. Once you have confirmed your basket, you will be able to place your order either by logging into your customer account or as a guest.
Please check the details of your order and the delivery address before completing payment for your order. An order confirmation email will be sent to you as soon as your order has been authorised.
If you need any help placing your order, you can also contact us here

What are the payment options?

We accept the following methods of payment:


We know how important security is when shopping online, which is why your payment is completely secure (SSL Certificate).
Please note that your payment will be debited when your order is dispatched.

How can I pay with PayPal?

If you wish to pay for your order using PayPal, simply select this payment method when placing your order, accept the general terms and conditions of sale of the Drunk Elephant website and click on “Place order”.
You will be automatically redirected to your PayPal account to complete your transaction.
Once your payment has been validated, an order confirmation page will be displayed on our site. A confirmation email will also be sent to you.

How can I pay with Apple Pay?

If you wish to pay for your order with Apple Pay, simply select this method of payment when placing your order, accept the general terms and conditions of sale of the Drunk Elephant website and click on “Place order”.
You will be automatically redirected to your Apple Pay account to complete your transaction. Once your payment has been validated, an order confirmation page will be displayed on our site. A confirmation email will also be sent to you.

How can I pay with Klarna?

If you wish to pay for your order with Klarna, simply select this method of payment when placing your order, accept the general terms and conditions of sale of the Drunk Elephant website and click on “Place order”. Klarna allows you to spread your payment over 3 instalments, free of charge, for any order over £35. Please note that the first payment will be debited when your order is dispatched. The remaining 2 payments will be automatically spread over the following 2 months.
For further information about Klarna, please click here

You can also Pay Later, pay in 30 days, the payment period is 30 days from shipment of the goods.
You can click here for all the information on payments

How can I pay with Google Pay?

If you want to pay for your order with Google Pay, simply select this payment method when placing your order, accept the Drunk Elephant website terms and conditions of sale and click “ Pay with Google Pay ”.
You will be automatically redirected to your Google Pay account to finalise your transaction.
Once your payment has been confirmed, an order confirmation page will be displayed on our website. You will also receive a confirmation email.

I didn’t received an order confirmation email. What should I do?

The order confirmation email is sent within 24 hours of placing your order. If you have not received it, please check your spam and junk mail, and check the order has been confirmed by clicking here
If you need any help, you can also contact us by clicking here

How can I view my invoice?

You can view and download your invoice from the order summary page in your customer account or by clicking here
If you have any problems obtaining it, you can also contact us by clicking here

How can I choose my samples?

To help you discover or rediscover our products, we are pleased to offer you a choice of 2 samples with every order.
As soon as you add an item to your basket, you'll also be able to make your choice from within your basket by clicking on “Select samples”.
Please note that samples must be selected prior to placing an order and are subject to availability. If you have forgotten to select them, it will unfortunately not be possible to add them after you have placed your order.

How can I use my promotional code?

Enter your promotional code in the appropriate field in your basket. Simply click on “Apply” and the offer and the amount of your discount will appear in your basket summary.

As a reminder, every promotional code:
- Is valid only once per order and for a limited time only
- Cannot be combined with other current promotions, except as indicated in the offer's legal notice

If you get an error message when applying your code, please check that:
- No spaces were included when entering your code
- Upper/lower case letters have been entered correctly
- You didn’t confuse O and 0 when entering your code
- Your order meets all the terms and conditions of the offer

Can I cancel or change my order once it has been placed?

We do everything we can to process your order as quickly as possible. As a result, once your order has been confirmed, it is unfortunately not possible to cancel it or change it.
If you have changed your mind and no longer require the products you ordered, you have 30 days following receipt of your order to return it and obtain a refund.

My order has been cancelled. Will my account be debited?

No, the order amount is only debited once an order has been dispatched.

Why has my order been cancelled?

Despite our best efforts, your order may be cancelled for several reasons: an unexpected stock shortage, a problem with payment or order preparation. Don't worry, your account has not been debited because the debit is only made when your order is dispatched. If you have any questions about cancelling your order, please contact us here

What are the delivery costs and times?

There are 4 delivery options.
Depending on the delivery method selected at the time of payment, if the order is placed after the cut-off time, it will be processed on the next working day (Monday to Friday, excluding public holidays).
Please note that delivery times may be longer during busy periods.

	Standard delivery	Express delivery	Standard Pick up point	Express Pick-up point
Preparation time	Order prepared within 24 to 48 hours*
Delivery times	3-5 working days*	2 working days*	3-5 working days*	2 working days*
Delivery costs	£2.99 (Free when you spend £49+)	£6.50	£2.99 (Free when you spend £49+)	£6.50

*Average time frames observed, Monday to Friday, excluding bank holidays

Can I have my order delivered abroad?

The products that are ordered may only be delivered to the United Kingdom (excluding South Georgia and the South Sandwich Islands, British Antarctic Territory and British Indian Ocean Territory).
If you wish to have your order delivered to another country, please select the relevant country at the bottom of the site and you’ll be redirected to the corresponding site.

How can I track my order?

Rest assured; we will keep you informed throughout the entire order process. A tracking link will also be sent to you by email as soon as your parcel has been dispatched.
You can also track your order from your customer account or from “Track my order”

I haven't received my order. What should I do?

You can track your parcel at any time from your customer account or by clicking here
We will do our best to dispatch your order as quickly as possible, but please note that delivery times may be longer during busy periods.
If your order is being prepared, be patient. It should arrive shortly!
If you have any problems tracking your order, please contact us here

I've received a damaged product or an incomplete order. What should I do?

If you find that your order is incomplete or damaged, please contact us by clicking here
Please have your order number to hand so that our advisers can make the necessary arrangements.

How do I return a product?

If you change your mind, you have 30 days from receipt of your order to return it to us.
You can make your return request directly from your customer account or from “Track my order” if you placed your order as a guest.
Once you have created your return, please pack your product(s) carefully and place the returns form inside your parcel. This will enable our teams to quickly identify your order.
A prepaid label will be sent to you by email so that you can return your parcel to us free of charge.
Please note that products must be new, unused and in their original packaging in order to be returned and refunded.
For more information on the legal right of withdrawal and our returns policy, please consult our Terms and Conditions
If you have any questions about a return in progress, you can also contact us by clicking here here

What are the refund methods and times?

Your refund will be made via the original payment method within a maximum of 14 days following receipt of your parcel in our warehouses.
During busy periods, please note that the refund may take longer.

When will my product be available again?

Sometimes, certain products may be victims of their success and temporarily unavailable. To be informed when they are back in stock, enter your email address on the product page.

Where can I find my product?

Unfortunately, we do not have any visibility regarding in-store stock. You can directly contact the store nearest to you.

Can I review a product?

Your feedback is very important to us, as it helps us to keep improving the quality of our products. To write a review, simply go to the product page and click on “Write a review”. Please note, each review is moderated by our teams, who reserve the right to block publication of particular reviews based on their content. For more information on how we manage reviews, click here

How can I apply for a job or internship offer?

If you’re interested in our brand and want to apply to work for us, we would encourage you to regularly visit the “Careers” section

Who are Drunk Elephant products intended for?

Anyone with skin can use Drunk Elephant, however, not every product is intended for every customer. It's all about understanding which products are needed based on individual skin concerns. Drunk Elephant products are formulated with research-backed, skin-friendly ingredients that deliver clinically proven results.

Can Drunk Elephant be used by babies?

We recommend consulting with a pediatrician before introducing any new skincare products for babies due to their unique, highly sensitive skin.

Can Drunk Elephant be used by children?

Yes, however not every product in our line should be used by younger fans, 12 and under. In general, we do not recommend using products containing high concentration of active ingredients, which address concerns that aren’t present at such an age.
As always, we recommend parents instruct and supervise younger fans, 12 and under, on how to use Drunk Elephant products and routines. For any questions, please feel free to contact us here.

What Drunk Elephant products are recommended for children?

For younger fans, 12 and under, who are interested in getting into skincare and developing healthy routines, we have gentle formulas/options to consider. For face: Beste No. 9, Pekee, E-Rase, Slaai, Lala, Lippe, Virgin Marula Oil, Umbra SPF 30 sunscreens, D-Bronzi, O-Bloos, F-Balm, B-Hydra, and Wonderwild. For hair and body: Cocomino and Silkamino hair products, Wild Marula Tangle Spray, Sili and Sili Whipped Body Lotions.
While the above formulas are gentle formulas/options to consider, we would note that they’re not all necessary. Start slow, with just a few basics (cleanser, moisturizer, and sunscreen), which can help establish a lifetime of healthy skin habits.
As always, we recommend parents instruct and supervise younger fans, 12 and under, on how to use Drunk Elephant products and routines. For any questions, please feel free to contact us here here.

Are any Drunk Elephant products not recommended for children?

Yes. Younger fans, 12 and under, should not use following products due to their very active nature: A-Passioni, A-Gloei, A-Shaba, B-Goldi, Babyfacial, Bouncy Brightfacial, C-Firma, Juju, Koffie Scrub, Protini Serum, Sweet Pitti, Scrubbi Bamboes, *T.L.C. Framboos, T.L.C. Glycolic Body Lotion, and T.L.C. Happi Scalp Scrub.
Protini Cream, though both safe and gentle is less appropriate given its main job is to help boost healthy collagen to strengthen skin. At such a young age, you’re making collagen in abundance, so it’s less of a useful formula, which is why we recommend Lala or Virgin Marula as the moisturizer first stop for kids and tweens.
*When it comes to T.L.C. Framboos and tweens, it’s more a question of need and skin concern. While a perfectly safe formula, T.L.C. Framboos focuses on exfoliation and decongesting pores, which for many tweens, just isn’t necessary yet. However, those who are experiencing breakouts and blackheads can absolutely benefit from it—just start slow, 1-3 times per week, and be sure to wear SPF every single day, no exceptions.
What about eye creams? C-Tango & Ceramighty are safe , gentle and nourishing options for skin, a separate eye cream isn’t necessary given the specific concerns for such a product likely just aren’t present in younger skin. Your moisturizer (like Lala, for example) may give you everything you need around the eye area.
As always, we recommend parents instruct and supervise younger fans, 12 and under, on how to use Drunk Elephant products and routines. For any questions, please feel free to contact us here.

Can you recommend a simple routine for children?

Yes! For younger fans, 12 and under, a basic routine of cleanser, moisturizer and sunscreen are really all that is needed. Our Beste No. 9 or Pekee Bar cleanser at night, followed with a few drops of Virgin Marula Oil for balance and moisture is a great example. In the morning, consider just a splash with a little water instead of cleansing, and then apply Virgin Marula Oil followed by Umbra SPF 30 sunscreen. Use Lippe on the lips day and night.
As always, we recommend parents instruct and supervise younger fans, 12 and under, on how to use Drunk Elephant products and routines. For any questions, please feel free to contact us here.

Can Drunk Elephant be used by teens?

Yes, teens can use any product in the Drunk Elephant line depending on their skin behaviors or concerns. Remember, not everything is necessary, and it’s important to take it slow. Start with the basics, establishing a simple routine of cleanser, moisturizer, and sunscreen—sometimes just that can go a long way towards addressing many issues, like breakouts or redness. If needed, then add in one treatment product at a time, giving it a few weeks to produce results before adding anything else. Products containing high concentration of active ingredients can be beneficial in addressing many skin concerns.
Our guiding recommendation is to always listen to your skin and discontinue use immediately if irritation occurs and consult a physician/dermatologist. For any questions, please feel free to contact us here.

Are any Drunk Elephant products not recommended for teens?

Teens can use any product in the Drunk Elephant line (even products containing actives) depending on their skin behaviors or concerns, however, they may not need every product. We believe their main skincare needs can be met by using a gentle cleanser (Beste No. 9 or Pekee), a basic moisturizer (Lala), and a sunscreen (like our Umbra Sheer or Tinte SPF 30 sunscreens). If needed, then add in one treatment product at a time, giving it a few weeks to produce results before adding anything else.
Our guiding recommendation is to always listen to your skin and discontinue use immediately if irritation occurs and consult a physician/dermatologist. For any questions, please feel free to contact us here.

Can you recommend a simple routine for teens?

Yes! For many teens, a basic routine of cleanser, moisturizer and sunscreen are really all that is needed. Consider cleansing with Beste No. 9 at night and follow with one pump of Lala or a few drops of Virgin Marula Oil. In the morning, splash with a little water and then apply Lala or Virgin Marula Oil again followed by Umbra Sheer or Tinte SPF 30 sunscreens. Use Lippe on the lips day and night.
If the above basic routine isn’t curbing skin congestion (blackheads, breakouts, overly oily skin, etc.), consider adding in T.L.C. Framboos, which is a 10% AHA/1.0% BHA exfoliating serum that focuses on decongesting pores. Try just 1-3 times a week at night, after cleansing, for the first month, and see how things are going. If needed, gradually working up to nightly use.
For any additional questions, please feel free to contact us here.

Can you recommend a routine for teens dealing with blemishes/breakouts?

Yes! For many teens, a basic routine of cleanser (Beste No. 9), moisturizer (Lala or Virgin Marula Oil) and sunscreen (Umbra) can make a major difference in breakouts, not just by establishing a regular routine of caring for skin, but also by eliminating any ingredient categories that can disrupt and sensitize skin. FYI: We call those the Suspicious 6 for short, which refers to the six categories of ingredients that are at the root cause of many common skin issues (like sensitivity, inflammation, and breakouts). For that reason, you’ll never find these six in any of our products: fragrances/dyes, essential oils, drying alcohols, chemical sunscreens, sodium lauryl sulfate or silicones.
If the above basic routine isn’t curbing skin congestion, consider adding in T.L.C. Framboos, which is a 10% AHA/1.0% BHA exfoliating serum that focuses on decongesting pores. Try just 1-3 times a week at night, after cleansing, for the first month, and see how things are going. If needed, gradually working up to nightly use.
For any additional questions, please feel free to contact us here.

Do you need some beauty advice?

For personalised beauty advice, please contact us here