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Follow the on-screen instructions to proceed through the checkout process.

Please make sure to check the details of your order before you validate the payment.

Please note that once you have validated the order, the sale will be final (subject to the customer’s legal right of withdrawal).

Once your order is submitted, a 'Thank You' page will appear. Save a copy of this page for your records, as it contains your order number. You will receive an e-mail confirming receipt of your order shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours of submission, please contact us here. If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please contact us here . For more details please read our Terms and Conditions of Sale .

Drunk Elephant secure checkout:
VeriSign SSL encryption: Drunk Elephant understands how important security is when shopping online. We use Secure Socket Layer (SSL). This is the most advanced consumer online security technique to date. Drunk Elephant staff do not have access to customer credit card numbers.
Product availability: Occasionally, a product may be temporarily unavailable. We encourage you to return to our website to purchase the product later. You can also let us know your email address on the product page, and we will contact you when the product is back in stock.


In application of your statutory right of withdrawal, you may return an order by:
- notifying us of your withdrawal within a maximum of 14 business days from the receipt of you order,

- returning the concerned products within a maximum of 14 business days from your notification of withdrawal, in their original condition, unsealed nor used for reasons of hygiene.

Personalised products cannot be returned.
For more details please read our Terms and Conditions of Sale

You may notify us of your right of withdrawal by following the online return process described below, or by letter with clear indication informing Drunk Elephant of your withdrawal sent by email or at the address indicated below, or using the official form.


If you are not completely satisfied with your purchase from, you may return it within maximum 14 days of the notification of your right of withdrawal and we will provide the merchandise refund in the original form of payment within a maximum of 14 business days from the receipt of your return, subject that the products are in a good condition (i.e. in their original condition, not unsealed, opened or used, and not personalised). For more details please read our Terms and Conditions of Sale .
If you want to benefit from a free return, please kindly follow the below steps within 30 days from your purchase to return your Drunk Elephant item(s):

  • 1. Make an online return request by clicking on “Create a return” from the page detailing your initial order, accessible from your Client account. You can also click on “Track order” at the bottom of each page of the Site, if you do not have an account.
  • 2. Once the return is created, print the return form, from the confirmation page and put it in your parcel.
  • 3. From the same page, click on “e-mail prepaid label”
  • 4. Go to the e-mail address account you have provided during your order and print your prepaid return label sent by Royal Mail.
  • 5. Place the Products you wish to return in their original packaging when possible, or otherwise other suitable packaging and ensure that the parcel is correctly sealed.
  • 6. Stick the prepaid return label on the parcel and ensure that no previous delivery label is still visible.
  • 7. Leave the parcel at your Post Office.

You can also contact our Customer Service by phone at +442038100777 (9AM - 6PM, GTM+1)


We regret that we must limit orders to no more than 5 units for any item. Certain products and other limited sets may be restricted to one or two units per order.


Prices and payment in pounds sterling only

Prices of the products displayed on the Site include V.A.T, according to the V.A.T applicable in the country of delivery.

Payment must be made on the Site immediately at the time of placing the order, in pounds sterling and by the methods of payment available on the website. Any other method of payment shall not be accepted.

The amount of the order will be debited upon expedition of the order.

Payment methods accepted: bank card (Visa, MasterCard, American Express), Paypal, Apple Pay, Klarna.


Shipping Method Standard Shipping Express Shipping
Country Shipping Cost Delivery Time (excluding processing time) Shipping cost Delivery Time (excluding processing time)
United Kingdom £2.99 Within 3-5 working days £6.50 Within 2 working days

'Working day' means Monday through Friday, except bank or public holidays.

Standard Delivery is free for all orders on £49 or above and/or as amended from time to time. If the order is placed after the relevant cut-off time as communicated, it will be processed the following business day.

The Products that are ordered may only be delivered to England, Scotland, Wales, and Northern Ireland.


After your order is placed, you will be emailed a receipt confirmation. As soon as your package is assigned a tracking number, you can track the delivery status from your customer account.

Click on view my order; then, click on the order number you wish to track. You may check the status of our orders and past order history by visiting your Order History page

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