Contact Us

• required

A product appeals to you, and you want to place an order?
It’s easy, just go to the product page, select the quantity you want and add it to your basket. Please note that the maximum quantity per item is 6 units.
You can view or change your basket by clicking on the dedicated icon in the top right-hand corner of the site. Once you have confirmed your basket, you will be able to place your order either by logging into your customer account or as a guest.
Please check the details of your order and the delivery address before completing payment for your order. An order confirmation email will be sent to you as soon as your order has been authorised.
If you need any help placing your order, you can also contact us here

We accept the following methods of payment:


We know how important security is when shopping online, which is why your payment is completely secure (SSL Certificate).
Please note that your payment will be debited when your order is dispatched.

Enter your promotional code in the appropriate field in your basket. Simply click on “Apply” and the offer and the amount of your discount will appear in your basket summary.

As a reminder, every promotional code:
- Is valid only once per order and for a limited time only
- Cannot be combined with other current promotions, except as indicated in the offer's legal notice

If you get an error message when applying your code, please check that:
- No spaces were included when entering your code
- Upper/lower case letters have been entered correctly
- You didn’t confuse O and 0 when entering your code
- Your order meets all the terms and conditions of the offer

We do everything we can to process your order as quickly as possible. As a result, once your order has been confirmed, it is unfortunately not possible to cancel it or change it.
If you have changed your mind and no longer require the products you ordered, you have 30 days following receipt of your order to return it and obtain a refund.

Rest assured; we will keep you informed throughout the entire order process. A tracking link will also be sent to you by email as soon as your parcel has been dispatched.
You can also track your order from your customer account or from “Track my order”

You can track your parcel at any time from your customer account or by clicking here
We will do our best to dispatch your order as quickly as possible, but please note that delivery times may be longer during busy periods.
If your order is being prepared, be patient. It should arrive shortly!
If you have any problems tracking your order, please contact us here

If you find that your order is incomplete or damaged, please contact us by clicking here
Please have your order number to hand so that our advisers can make the necessary arrangements.

If you change your mind, you have 30 days from receipt of your order to return it to us.
You can make your return request directly from your customer account or from “Track my order” if you placed your order as a guest.
Once you have created your return, please pack your product(s) carefully and place the returns form inside your parcel. This will enable our teams to quickly identify your order.
A prepaid label will be sent to you by email so that you can return your parcel to us free of charge.
Please note that products must be new, unused and in their original packaging in order to be returned and refunded.
For more information on the legal right of withdrawal and our returns policy, please consult our Terms and Conditions
If you have any questions about a return in progress, you can also contact us by clicking here here

Your refund will be made via the original payment method within a maximum of 14 days following receipt of your parcel in our warehouses.
During busy periods, please note that the refund may take longer.

You can view and download your invoice from the order summary page in your customer account or by clicking here
If you have any problems obtaining it, you can also contact us by clicking here

If you wish to create a Drunk Elephant account, simply go to the “Sign in” tab at the top right and click on “Create an account”, or click here
You can then enter your contact email address and create your password.
Please note, you do not need to create an account to place an order. Once your basket has been confirmed, you can place your order as a guest.

You can reset your password at any time by going to the “Sign in” tab and clicking on “Forgot Password?”. If your email address is associated with a customer account, you will receive a password reset email. Please check your spam and junk mail if you have not received it. Simply click on the link in the email to create your new password and access your account.

Drunk Elephant attaches great importance to respecting your privacy and your confidentiality choices. We are committed to building strong and lasting relationships with our customers, based on trust and transparency. In line with this philosophy, we regard the protection of your personal data as essential.
You can exercise your rights of access, correction, deletion, opposition and restriction of the processing of your data by contacting us here
For more information about the collection and processing of your personal data, please consult our privacy policy here